Second Line Support Engineer
- Hiring Organisation
- Alliance Personnel
- Location
- Hereford, Herefordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £32000/annum
Ready for your next step in IT support? A leading MSP is looking for a capable and customer-focused Second Line Support Engineer to join a growing team. This is an opportunity to take ownership of more complex technical challenges, work with a broad modern MSP toolset … requirements. Occasional travel to customer sites will also be required. What you will be doing - Own and resolve escalated incidents from the First Line Support team in line with agreed SLAs. - Troubleshoot hardware, software, networking, identity, Microsoft 365 and cloud-service issues. - Carry out root-cause analysis for recurring ...