clients, providing regular updates along with realistic expectations Technical background with experience in technical support, diagnostic or software engineering. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication skills. Previous experience in customer-facing technical roles is highly desirable Own complex troubleshooting cases, diagnosing and resolving … system workflows Document solutions, FAQs, and internal processes to improve efficiency and knowledge-sharing Proactively identify patterns, bugs, or bottlenecks and suggest improvements SKILLS AND EXPERIENCE Minimum 3 years’ experience in user journey design GCSE’s minimum grade C/4, including English & Maths Degree in Graphic Design ...