2 of 2 Remote/Hybrid IT Support Jobs in Hertfordshire

Line IT Support Engineer - Hertford (2 days WFH) - MSP - up to £42K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Hertford is looking for a 3 Line IT Support Engineer to join the team. As a leading technology company, you will become … experience/customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering ...

clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic IT support Engineer to join the team, this role will invole both on site and remote support with trips to client site … ensure the resolution of escalated tickets and changes within contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate ...