6 of 6 Remote ITSM Jobs in Hertfordshire

by the customer. Collaborate with other teammates in support of platform consistency and upgradability. Provide L3 support for multiple ServiceNow platforms across multiple applications, including but not limited to ITSM, ITOM, CSM, HRSD. Provide mentorship and technical guidance to a team of junior support analysts. Additionally, you'll have the opportunity to suggest and own improvements enhance productivity and quality More ❯

by the customer. Collaborate with other teammates in support of platform consistency and upgradability. Provide L3 support for multiple ServiceNow platforms across multiple applications, including but not limited to ITSM, ITOM, CSM, HRSD. Provide mentorship and technical guidance to a team of junior support analysts. Additionally, you'll have the opportunity to suggest and own improvements enhance productivity and quality More ❯

What youll bring: Proven experience working in a hands-on ServiceNow development role, with expertise and relevant certification; CSA (Certified System Administrator), CAD (Certified Application Developer) and CIS in ITSM, ITOM, HRSD, CSM, or other key modules. Strong knowledge of JavaScript, ServiceNow scripting (Business Rules, Client Scripts, Script Includes), Flow Designer, IntegrationHub, and REST/SOAP APIs. Experience integrating ServiceNow More ❯

to junior colleagues. What We're Looking For A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level. Strong understanding of ITIL/ITSM processes, especially incident/problem management. Comfortable with JavaScript, XML, JSON, HTML, CSS. Organised, proactive, and confident in taking ownership of technical issues. Excellent communication skills across technical and non More ❯

developing the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous More ❯

successful candidate will be required to complete a satisfactory DBS check . You will be responsible for: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing … have experience in the following areas, however this is not essential. MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an ITSM tool Softphone Management This role is based in the Academia office, who are Smartdesc's sister company Why Academia? Academia is an innovative and rapidly expanding technology company on a More ❯