2 of 2 Remote/Hybrid Service Design Jobs in Hertfordshire

making, operational efficiency and sustainable growth across the firm. In time, the role will also develop a commercial data and analytics offering, working with service lines to deliver data-led solutions for their clients. Working closely with Principals and Heads of, the role will embed best practice, innovation … deliver a firm-wide data and analytics strategy aligned to firm goals. Advise on data-informed decision-making, performance insight and profitability opportunities across service lines. Lead, mentor and grow a high-performing data and analytics team, fostering a culture of continuous improvement and positive collaboration in line with ...

performance measures and track outcomes across adoption, customer satisfaction, revenue, profitability and operational effectiveness. Work cross-functionally to improve end-to-end customer and service journeys. Translate complex technical, scientific and regulatory expertise into accessible and scalable digital solutions. Partner closely with Technology teams to ensure products are supported … benefits realisation. Experience working across product, technology, operations and commercial functions to improve customer and business outcomes. A customer‐centred approach, with experience in service design, user experience and accessibility. Confidence influencing and presenting to executive and Board‐level stakeholders. Practical knowledge of Agile, Lean and other delivery ...