Duty Manager- Incident Shift Lead
- Hiring Organisation
- Capgemini
- Location
- Highland, United Kingdom
- Employment Type
- Full Time
events, incidents, escalations and handovers are controlled in line with agreed service management processes. You will act as the shift authority for operational decision-making, coordinating Senior and Junior Out of Hours Analysts, technical resolver teams, suppliers and stakeholders to ensure activity is prioritised, progressed and governed effectively. ...