2 of 2 Remote/Hybrid Decision-Making Jobs in Hillingdon

strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards ...

field. Proven experience in Service Desk & Incident Management roles, including 3+ years in leadership. Strong understanding and application of ITIL frameworks. Excellent communication, decision-making, and problem-solving skills. Proficiency with Service Desk platforms such as ServiceNow. Ability to work under pressure, manage escalations, and influence multiple stakeholders. ...