Service Desk Analyst
- Hiring Organisation
- Big Red Recruitment Midlands Limited
- Location
- Hinckley, Leicestershire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum Up to £30k plus benefits
contact for internal users. You’ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line … experience in a busy IT Helpdesk/1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It’s an onsite ...