Technical Support Engineer
- Hiring Organisation
- Focus Resourcing Group
- Location
- Hockley, Essex, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience. Duties: Troubleshoot end user technical product issues Supporting both business clients, electricians , installers … well as the general public Working with a ticketing system, handling both inbound and outbound support calls and emails Remote monitoring to try to find a solution over the telephone Diary management organising weekly site visits to customers homes, and commercial sites Route planning Remotely diagnose product issues Provide ...