3 of 3 Continuous Improvement Jobs in Hook

adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure … Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities and communicate these to the EUD Senior Engineers. Dimensions of the Role Reporting Line: Reports directly to the … ITIL V4 equivalent. Experience with ServiceNow. If you are passionate about delivering high-quality support, thrive in a dynamic environment, and are committed to continuous improvement, we encourage you to apply. To apply, please submit your CV and a cover letter detailing your relevant experience and motivation More ❯

practices across teams to ensure high performance and productivity. Technical Excellence Drive the adoption of modern engineering methodologies, best practices, and innovative technologies. Champion continuous improvement in technical competency, code quality, and system architecture. Partnering with Product Managers and our Engineering Demand advisor, oversee technical delivery, ensuring … solutions meet quality, reliability, and scalability standards. Partner across Engineering leadership to drive Engineering quality improvement practices from education, coaching through to tooling driving measurable improvements to Engineering efficiency and quality. Empowered Team Culture Foster an environment that empowers teams to make data-driven decisions and innovate through … management skills with the ability to influence across cross-functional teams. A deep commitment to technical excellence and an ability to empower teams through continuous learning and improvement. Experience embedding and scaling the product-first principles as defined by the Product Operating Model would be highly advantageous. Education Requirements More ❯

Power Users, providing coaching and guidance for self-service capabilities. Collaborate with source system experts and third-party partners on delivery projects. Embrace a continuous improvement mindset to optimise data analysis and reporting solutions. Support the Service Lead in analysing report usage and performance to drive business More ❯