Service Desk Team Lead
- Hiring Organisation
- Nextech Group Limited
- Location
- Horsham, West Sussex, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
managed service provider looking to appoint a Service Desk Team Leader to play a key role in the day-to-day running and continuous improvement of their support function. This position offers a balance of leadership and hands-on technical involvement, acting as a senior escalation point while driving … performance, intervening where needed * Support, coach, and develop engineers through regular feedback, reviews, and training plans * Identify service trends, recurring issues, and areas for improvement * Ensure high standards across documentation, processes, and service delivery * Collaborate with internal teams to manage workloads and maintain service levels * Contribute to process ...