2 of 2 Performance Metrics Jobs in Hull

2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This … improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery More ❯

including Enterprise clients. • Work collaboratively in the sales team to execute our sales strategy. • Contribute to market penetration by identifying growth opportunities and sharing innovative ideas. • Regularly update key performance metrics and sales dashboards to ensure targets are being met. • Identify trends and opportunities from data analysis and report findings to the sales team. What We're Looking More ❯