Service Architect
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Leidos Innovations UK Limited
shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create and own detailed service designs and contribute significantly to the service acceptance criteria for go-live readiness.. KEY RESPONSIBILITIES The Service Architect will be responsible for: Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams … technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO … ITIL framework best practices, including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment : Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full More ❯
Employment Type: Permanent
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