2 of 2 Mentoring Jobs in Huntingdon

Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard. This position also includes an important mentoring and training component - you'll help develop junior team members, sharing your knowledge and best practices to strengthen the team's overall capability. Key Responsibilities Provide advanced technical support across … technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades, and migrations as required Key Skills & Experience Strong background More ❯

Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard. This position also includes an important mentoring and training component - you'll help develop junior team members, sharing your knowledge and best practices to strengthen the team's overall capability. Key Responsibilities Provide advanced technical support across … technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades, and migrations as required Key Skills & Experience Strong background More ❯