IT Engineer
- Hiring Organisation
- vertex-it-solutions
- Location
- Inverness, Inverness-Shire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate … resolve common desktop issues to ensure business continuity. Thoroughly investigate issues to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Demonstrable experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support ...