2 of 2 Remote/Hybrid Customer Experience Jobs in Ipswich

Description CPE (Customer Premises Equipment)Technical Investigation Engineer - Home Hub/Broadband My client a global telecoms provider is currently seeking a highly skilled CPE Technical Investigation Engineer to join their Home Hub In-Life team. This role is focused on the rapid investigation, replication, and diagnosis of complex … customer and operational issues affecting my client's Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible ...

engineering teams to solve problems and identify trends and opportunities. Delivers and supports field engineering change initiatives and transformation activities that contribute to heightened customer experience. Brings to light new field challenges based on field research. Essential Skills/Experience Strong communication skills -Regularly presents to peers … about their research and area of technical expertise. Engineering background in mechanical or civil engineering Stakeholder management and cross-functional collaboration Desirable Skills/Experience Experience in data centres and exchanges: nice to have Experience in civil engineering or physical infrastructure space: nice to have Heavy cable ...