Customer Services Quality Assurance Analyst
Isle Of Man, North West, United Kingdom
Canada Life Group (UK) Ltd (The)
for testing and reporting What you'll do: Customer Outcomes Assessment : Evaluate customer service interactions, including complaints and vulnerable customers, to ensure positive outcomes and compliance with regulatory standards Management Information Production : Create detailed and insightful reports to support process improvements, consumer duty reporting, and operational risk management. Lead monthly review sessions with operational heads Process Improvement : Identify and … fast paced, dynamic environment and able to work under pressure Strong team player who works well with team and colleagues at all levels in achieving value-added results Good stakeholder management experience; especially impactful communication and influencing Excellent organisational skills and ability to meet tight deadlines in an environment with competing priorities Proven experience in delivering training across More ❯
Employment Type: Part Time
Posted: