IT Service Quality Lead - 12 Months FTC
Jarrow, Tyne and Wear, England, United Kingdom
LTS Resourcing LTD
the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in mentoring and training IT teams. Track record of process optimisation More ❯
Employment Type: Contractor
Rate: Competitive salary
Posted: