Dartford, London, United Kingdom Hybrid / WFH Options
Bridge Recruitment UK Ltd
accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, changemanagement, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯
Dartford, Kent, United Kingdom Hybrid / WFH Options
Bridge Recruitment UK Ltd
accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, changemanagement, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯
Kent, England, United Kingdom Hybrid / WFH Options
Conspicuous
fit-gap analysis, and provide hands-on configuration. Oversee the solution design for modules including Finance, Inventory & Warehouse, Procurement, Production, Master Planning, and Engineering Change Management. Configure advanced manufacturing processes including formulas, BOMs, costing sheets and contract manufacturing integration. Support go-live, UAT, training, and hypercare, drawing from experience More ❯