2 of 2 Remote/Hybrid Documentation Skills Jobs in Kent

Support and coach 1st and 2nd line colleagues through technical guidance and knowledge sharing Create troubleshooting guides, SOPs, FAQs, knowledge articles and known issue documentation Provide clear updates to both technical and non-technical stakeholders What We’re Looking For You will have experience in a senior technical support … role. You will also need: Experience supporting CCTV, video telematics, vehicle technology, IoT, connected hardware or similar technical products Strong troubleshooting and fault-finding skills across hardware, software, connectivity, configuration and installation issues Experience managing escalated cases and customer-impacting technical incidents Knowledge of cameras, DVRs, MDVRs, NVRs ...

stakeholders. Personal Attributes: Strong leadership and stakeholder management skills. Commercially minded with a proven ability to build trusted client relationships. Excellent presentation, communication and documentation skills. Collaborative and adaptable approach within fast-paced consulting environments. What's on Offer: Opportunity to shape AI strategy Leadership role within a rapidly ...