4 of 4 Remote/Hybrid Jobs in Kent

platforms. CTS certification. ITIL Foundation or higher. PMP, PRINCE2, or equivalent certification. Experience within AV Managed Services or Systems Integration environments. Knowledge of Microsoft 365 collaboration technologies. Key Performance Indicators Success in this role will be measured through: Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Customer retention ...

improvements that make a real difference. Beyond day-to-day support, you'll have the opportunity to get involved in cyber security initiatives, Microsoft 365 projects, cloud technologies, infrastructure upgrades, and technical improvement projects , allowing you to continually expand your technical skillset. The business actively encourages engineers to learn … develop your career, this is a fantastic opportunity. Required Skills: Experience working in a 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows Server & Active Directory Good networking knowledge including DNS, DHCP, VPNs, switching, routing, and firewalls Strong troubleshooting and problem-solving skills Excellent communication and customer ...

more than traditional IT support. Youll work across a diverse range of client environments, resolving escalated technical issues while developing your knowledge across Microsoft 365, Windows Server, networking, cloud infrastructure, and cyber security technologies . Youll also have the opportunity to get involved with infrastructure improvements, cloud projects, security … development is taken seriously, this is an excellent opportunity. Required Skills: Experience working in a 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows Server & Active Directory Good networking knowledge including DNS, DHCP, VPNs, and firewalls Interest or experience in Cloud Infrastructure Strong troubleshooting and problem-solving ...

directly with clients while remaining technically hands-on. Key Responsibilities * Deliver infrastructure and migration projects for a diverse client base * Implement and support Microsoft 365 solutions * Configure and manage Entra ID, Intune and Microsoft Defender * Install and maintain networking equipment including switches, firewalls and wireless solutions * Troubleshoot and resolve … Mentor junior team members and share technical knowledge Skills & Experience * Strong experience within an MSP, IT services or multi-site support environment * Advanced Microsoft 365 administration skills * Experience with Entra ID, Intune and Defender * Solid understanding of Windows infrastructure and endpoint management * Hands-on networking experience including firewalls, switches ...