Service Delivery Team Lead
- Hiring Organisation
- ALTERED RESOURCING LTD
- Location
- Gaywood, King's Lynn, Norfolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £55,000 per annum
stabilise delivery Client Engagement & Success Act as a senior operational contact for key clients Lead structured service reviews with clear performance data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take … Build a culture where ownership and client care are the baseline Operational Improvement & Governance Identify trends, recurring issues and systemic weaknesses Deliver continuous improvement initiatives with measurable outcomes Ensure adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance ...