2 of 2 Remote/Hybrid Change Management Jobs in Lanarkshire

accountability, continuous improvement, and customer excellence Collaborate closely with Product, Engineering, Sales, Design and PMO to ensure seamless end-to-end delivery Service Delivery Management Own the full lifecycle of customer-facing service streams Maintain industry-leading SLA and KPI performance Oversee service governance: incident, problem, and change management Drive predictable, scalable delivery through strong operational processes Customer & Stakeholder Engagement Act as a senior point of escalation during major incidents Build strong relationships with key customers and understand their strategic needs Deliver insightful reporting covering service performance, risks, and improvements Represent Service Delivery in steering groups ...

would suit someone with a grounding in finance who enjoys systems, problem solving and driving process improvement. The opportunity You will: Support the lifecycle management of core financial systems including M3 CloudSuite, Basware and Tagetik Manage incidents and service requests in line with agreed service levels and ITIL best … practice Investigate recurring issues and implement long term, sustainable fixes Support automation and AI driven process improvements Ensure adherence to change management and security protocols Partner with finance stakeholders to identify and deliver system enhancements Provide user support, documentation and training materials Ensure systems remain compliant with financial ...