3 of 3 Enterprise Architecture Jobs in Lanarkshire

Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The … successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and … enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM More ❯

Urgent contract Amazon Connect Developer - Hybrid Glasgow Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a … proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards … objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services More ❯

Ensure solutions are compliant with data protection and accessibility standards. Proven experience as a Solutions Architect, ideally within the education sector (e.g. universities, colleges, EdTech). Strong understanding of enterprise architecture, cloud platforms (Azure, AWS, etc.), TOGAF, AWS Certified Solutions Architect) are desirable. Microsoft Technologies. More ❯