2 of 2 Remote/Hybrid ITSM Jobs in Lanarkshire

management and communication skills ** Experience coordinating BAU work and internal IT projects ** Confidence handling escalations and complex issues ** Experience with Jira, ServiceNow or similar ITSM tools ** Strong organisational skills and ability to manage competing priorities The offer: The role is based in central Glasgow with hybrid working (3 days ...

second line IT support to internal users Act as the first point of contact for incidents and service requests raised through the IT service management system Troubleshoot and resolve issues relating to Microsoft 365, Windows operating systems, Active Directory and Azure Virtual Desktop Provide both remote and deskside support … process including account creation, access management and equipment setup Build, configure and deploy laptops, desktops and mobile devices Maintain accurate records within the IT service management and asset management systems Work closely with colleagues across the business to ensure a high level of customer service and support What ...