2 of 2 Remote/Hybrid People Management Jobs in Lanarkshire

scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). The focus of this role is the operations management of the contact centre team in Glasgow. Some travel is expected as part of the role, so flexibility as and when required is needed. … Strong people management (performance management, reviews, appraisals etc) and day to day operational experience is key for this role. Key experience required: Senior Contact Centre Operations leadership within Insurance/Financial Services or highly regulated environments Management of large, multi-channel contact centres (250+ FTE) Proven ...

will be empowered to make decisions, challenge performance and take ownership of what is and is not working. Importantly, this is not a people management role to begin with. Instead, you will manage external agencies and partners, holding them accountable for delivery, results and return on investment. … Demand Generation, Growth Marketing or Revenue Marketing Proven experience managing external agencies and third-party partners Strong understanding of MQLs, SQLs and pipeline management Experience owning and optimising marketing funnels A track record of improving lead quality and conversion performance Strong analytical skills with the ability to turn data ...