2 of 2 3rd Line Engineer Jobs in Lancashire

We are looking for an experienced 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. Role 3rd Line IT Support Engineer Location Remote with travel to Barnsley office and customer related travel Salary Up to £42k with full expenses - overtime & out of … hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the 3rd Line IT Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems. Project Delivery Working alongside the delivery team you’ll be primarily assigned to the delivery of … for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts. Service Desk Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level More ❯

and dedication to continuous improvement. Due to further growth and expansion plans, the IT team is looking to recruit two new vacancies, one of which is a third line IT engineer. Your new role Reporting to the IT Service Desk Manager, this technical specialist will join this well-established team and work closely with the end users support … team and wider college staff to provide a high level of support. The end user support team will handle first and second line queries, and as the technical specialist you will respond to and resolve all escalated issues, providing support across a wide range of systems and technologies. In addition to this, as technical specialist, you will also … you'll need to succeed In order to be successful in securing this position, you must possess IT technical support experience, with specific experience providing second and third line support, ideally having worked in the education sector or in a user-facing role. You will have experience of providing support across a range of technologies, handling escalated issues More ❯