Account Manager
- Hiring Organisation
- VIA MATCH LIMITED
- Location
- Manchester, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum
portfolio of around 100 SMB customers Build long-term relationships with key customer contacts and decision-makers Understand each customer's business, priorities and commercial needs Identify opportunities to upsell and cross-sell additional products and services Manage contract renewals and support customer retention Proactively identify accounts at risk … churn and take action to retain them Lead regular customer service and commercial review meetings Develop account plans and identify opportunities for future growth Have confident commercial conversations around pricing, renewals and additional services Work with internal teams to resolve customer issues Act as an escalation point when ...