2 of 2 ITIL Certification Jobs in Lancashire

to-end support structures, including SLAs, KPIs, OLAs, and operational processes. Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies. This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills. What skills, knowledge and experience will you need? How will this be assessed? Our application process requires … your employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following: ITIL Service Management qualifications - Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager. Experience and a proven track record in managing projects. Stakeholder Engagement & Communication More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata More ❯