2 of 2 Remote/Hybrid ITIL Certification Jobs in Lancashire

regulatory requirements. What You'll Bring Experience in service transition, service management, or service operations within a tech-driven environment. Strong knowledge of ITIL and the service lifecycle. Confident stakeholder management and communication skills. Familiarity with Jira, Confluence, ServiceNow, and modern monitoring tools. ITIL certification preferred; Agile ...

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology … scale. The Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in ITIL service and incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations ...