4 of 4 Remote/Hybrid Microsoft 365 Jobs in Lancashire

Line. The Role You will provide advanced technical support to end users, handling escalated tickets from 1st Line and resolving issues across a broad Microsoft and virtualisation stack. You'll work to SLA targets, maintain accurate ticket documentation and escalate complex issues to the 3rd Line team where required. … Responsibilities: Provide 2nd Line support, handling escalations from 1st Line across client IT environments Troubleshoot and resolve issues with Microsoft 365, Azure, Intune and Windows Server Support virtualisation platforms including VMware and Hyper-V Assist with networking troubleshooting TCP/IP, DNS, DHCP and routing Maintain clear ...

Providing 1st and 2nd line IT support to customers via phone, email, and remote support tools Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Outlook, Teams, and SharePoint Managing and resolving support tickets within agreed SLAs Setting up and configuring laptops, desktops, mobile … Experience Required Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10/11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP/IP) Hardware builds and troubleshooting Strong communication and customer service skills ...

working in a fast-paced environment. Excellent planning and organisation skills to meet deadlines. Excellent communication skills and relationship management. Excellent command of Microsoft 365 products, including but not limited to SharePoint, OneNote and CoPilot. Excellent attention to detail. Pro-active, self-motivated, and able ...

metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All Into Film staff work in a hybrid pattern, combining home ...