9 of 9 Remote Root Cause Analysis Jobs in Lancashire

leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited root cause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯

knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical … skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is More ❯

variety discounts Free Mortgage Advice Bravo scheme: Incentivising high achieving employees What you'll be doing as Dispute Resolution Specialists The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence Responsibilities will include: Dispute resolution: Resolve customer disputes to ensure they can make … payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams. Root cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented. Process improvement: Reviewing processes in conjunction with colleagues … to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious. Analytical Thinking: Capability to analyse discrepancies identify root causes. Customer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction. Influencing: Able to influence people positively, for the best benefit of all related parties Team Collaboration More ❯

the UK, monitoring rotating equipment such as gas and steam turbines, gearboxes, pumps, compressors, electric motors, fans, and other machinery. Utilize various analytical techniques and technologies, such as vibration analysis (manual, online, wireless), thermal imaging, and oil analysis, to detect and investigate machine failures. Perform root cause analysis (RCA) of damages and propose solutions to More ❯

metering community. Translate threat trends into actionable insights and drive improvements across the organisation. Evaluate and recommend tools that enhance detection and response capabilities. Conduct forensic investigations and perform root cause analysis of security incidents. What are we looking for? Proven experience in incident response and leading investigations in complex environments. Strong understanding of the cyber threat More ❯

components such as Azure Data Factory, Databricks, Synapse and Azure SQL Database Assisting development activities on our legacy SQL Server data warehouses and facilitating our transition to Azure Performing root cause analysis on reported issues and helping to identify solutions Assisting in creating and maintaining comprehensive documentation of data transformations, processes and systems Peer reviewing code changes … and trends in data and reporting technology Skills and Experience: Demonstratable interest in data concepts; eager to learn new technologies and methodologies in data solution design Exposure to data analysis, data cleansing and reporting techniques Foundational knowledge and experience of querying, profiling and manipulating data in one of either T-SQL or Python Knowledge of relational databases and common More ❯

market-leading products. Contributing SAP data expertise to individual project teams or work streams as part of larger projects and programmes. Taking part in client discovery, requirement gathering and analysis workshops. Designing efficient data models and ETL process across a range of technologies. Planning and performing data migrations. Establishing effective working relationships with peer-level clients as part of … and techniques, including InfoPackages, Data Transfer Processes (DTPs), and ABAP routines. Create and maintain process chains for data loading and transformation. Develop and maintain BW queries and/or Analysis for Office (AFO). Implement security concepts and authorization roles within the BW environment. Develop and maintain documentation for all BW solutions. Monitor and analyze BW system performance and … identify areas for improvement. Optimize data models, ETL processes, and queries for performance. Troubleshoot and resolve complex technical issues related to BW. Perform root cause analysis and implement preventative measures. Collaborate with other technical teams (e.g., SAP Basis, ABAP development, database administration) to ensure seamless integration of BW with other systems. Expertise across the full lifecycle of More ❯

governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities * Requirements Management: * Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the UK business units. * Translate approved requirements into clear user stories, detailed acceptance criteria, and well-defined delivery plans within … IT Manager. * Establish and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. * Stakeholder Engagement & Communication: * Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. * Produce clear, data-driven status reports … UK IT Manager & Help Desk Team * Development partners (internal & external) supporting UK systems * UK Franchise partners & store owners Skills & Experience * Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. * Demonstrable success in managing technology initiatives within complex, multi-platform environments (experience More ❯

will be primarily responsible for providing front-line IT, and hardware/software support to Pinnacle customers. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and More ❯