2 of 2 Remote/Hybrid SLA Jobs in Lancashire

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation …/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights, and automation to drive efficiency and consistency. ...