IT Helpdesk Team Lead (IT Service Desk)
- Hiring Organisation
- hireful
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
logged, prioritised, and resolved. You’ll act as the primary escalation point for complex issues, lead during major incidents, and take full ownership of SLA performance. Balancing competing priorities in real time, you’ll ensure a consistent, high-quality service while driving continuous improvement through trend analysis, reporting, and process ...