Service Desk Performance Manager
- Hiring Organisation
- EXL Service (UK) Ltd
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
/365 days per year. Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will drive metrics … systems and providing accurate reporting on performance and other key metrics. As part of your duties, you will be responsible for: Overseeing Team Managers for SMETS and Switching operations, managing workloads, coaching and performance reviews to achieve SLAs, incident triage, query resolution and data accuracy. Monitoring key performance ...