Blackburn, Lancashire, England, United Kingdom Hybrid / WFH Options
Mexa Solutions LTD
delivering impactful work across cloud, data, and digital transformation. You’ll play a key role in supporting their end users across Microsoft 365, Intune, Azure, Power Platform, and Windows Server, all while working evening or night shifts as part of their 24/7 team. What’s in it for you? Salary : £35,000 - £40,000 Location : Blackburn … line support overnight, taking ownership of incidents from start to resolution Troubleshooting Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Entra ID, Power Platform, and Intune Supporting hybrid environments including Windows Server (2016-2022), AD, Group Policy, DNS, DHCP Managing on-prem Exchange and hybrid mail environments Troubleshooting Windows10/11 desktop issues and mobile … Experience in a 1st/2nd line support role with hands-on troubleshooting across Microsoft environments Strong working knowledge of Microsoft 365, Entra ID (Azure AD), Intune, and Windows Server Confidence managing a busy ticket queue independently, especially overnight Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Excellent communication, clear, professional, and user-friendly If More ❯
and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other office network technologies - Contribute to technology updates and develop ITIL … best practices - Providing support with additional IT projects IT Support Engineer Experience/Technologies: - Understanding of Windows10/11 operating system – Administration and support - Microsoft Stack including Office 365 and Intune – Administration and support - Office network technology including meeting room AV systems - Administration and management - Active Directory – Administration and management - Using ticketing system to respond More ❯
Newton-le-Willows, Merseyside, England, United Kingdom
Greenfield I T Recruitment
Ensure efficient operation of the PCsupport function and timely resolution of Helpdesk tickets in line with internalSLAs.• Network Infrastructure Maintenance: Oversee the health and performance ofOffice 365 environment, Windows Server, Active Directory, VoIP phonesystem, and Meraki switch/cabling infrastructure.• Security & Data Integrity: Maintain a safe network environment and upholddata protection standards.• Strategic IT Solutions: Contribute to the … implement effective solutions• A practical, problem-solving mindset with a customer-first attitude• Commitment to going above and beyond to deliver outstanding serviceSenior IT Support Technician technical skills• MicrosoftWindows10/11• Microsoft Server 2022• Active Directory• Hyper-V• Meraki switches• Firewall/security principles• Backup methodologiesTo discuss the Senior IT Support Technician role in More ❯
other such products About You: Excellent customer service skills Strong troubleshooting and critical thinking skills Previous working experience in IT support for 2 year(s) Working knowledge of Windows10, Mac OS, Microsoft Office Working knowledge of Veeam. VM Ware and Horizon preferred. PLSQL, SQL, VBscript preferred You will be working a 37.5 hour week, on More ❯
practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools MicrosoftWindows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure Antivirus Solutions Microsoft Application Support (Outlook, Word, Excel) Active … network Desirable Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT More ❯
contact for IT-related queries via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Build, configure, and deploy PCs across the company. Support Windows10/11 environments Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to ensure smooth operations. Requirements: Previous experience in a … 1st Line Support or Desktop Support role. Strong troubleshooting skills across hardware, software, and networking. Experience with PC builds and deployments. Familiarity with Windows OS, and basic networking concepts. Excellent communication and customer service skills. Ability to work independently and manage time effectively. More ❯