1 of 1 Remote/Hybrid Customer Experience Jobs in Leatherhead

Lead Team: Services Support Department: Services & Solutions PURPOSE OF JOB The Service Desk Engineer is responsible for delivering high-quality technical support and excellent customer service to customers and internal stakeholders. Acting as the first point of contact for incidents, service requests, alerts and enquiries, the role diagnoses, troubleshoots … business applications, and contributes to knowledge management, continual service improvement and operational excellence. KEY RESPONSIBILITIES Act as the first point of contact for customer incidents, service requests, alerts and technical enquiries, providing a professional and customer-focused service. Log, categorise, prioritise and manage tickets accurately throughout their lifecycle ...