1 of 1 Virtual Machines Jobs in Leatherhead

and share knowledge with the team to assist in case resolution and sharing knowledge INDIVIDUAL RESPONSIBILITIES: Provide 3rd line telephone support for the Palo Alto product suite (Strata including VM-Series, Panorama, Prisma Access) Replicate and resolve customer issues where possible prior to vendor escalation Meet external and internal SLAs Maintenance and development of the lab infrastructure Undertake continual learning … Palo Alto support engineer Experience in supporting Check Point products Other Requirements Solid understanding of networking technologies and network troubleshooting tools Possess a thorough understanding of the Strata including VM-Series, Panorama, Prisma Access Prima SD-WAN, Prisma Cloud, Strata Cloud Manager Ability to prioritise work under pressure, work without supervision and use initiative to ensure that tickets are resolved More ❯