Business Insights Manager
City, Leeds, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Teleperformance
for uncovering data-driven opportunities to boost operational quality, productivity, and service. This individual serves as the analytical backbone of our operations - transforming raw data from diverse sources into actionable insights that drive strategic decision-making. We seek a professional with a highly investigative and curious mindset, adept at correlating data from performance KPIs, financial metrics, and customer feedback … demonstrating how insights translate into tangible business improvements. Responsibilities will include but are not limited to: Data-Driven Insight Generation: Aggregate and analyse data from multiple sources to produce actionable insights that improve process quality, workforce productivity, and account profitability. Executive Reporting & Storytelling: Develop and deliver regular insight reports and presentations for senior leadership, translating complex analyses into clear … mining large datasets for patterns and anomalies, performing deep dives to uncover root causes rather than just symptoms of performance issues. A proven ability to interpret data and generate actionable recommendations is paramount. Business Intelligence Proficiency: Strong hands-on skills in data analysis and visualization tools. Proficiency with Power BI and other BI tools (and their underlying data More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: