4 of 4 Remote/Hybrid Capacity Planning Jobs in Leeds

organization of product managers, platform leaders, engineers, and technology professionals supporting Fortrea's commercial and marketing technology ecosystem. Through effective leadership, talent development, succession planning, and organizational design, this role ensures the team possesses the capabilities, capacity, and engagement necessary to deliver business value, drive innovation, and support … digital engagement toolsDrive consistent adoption of product management methodologies and agile ways of working across the commercial technology product teamsOversee demand management and capacity planning for commercial platform projects and product teams, ensuring alignment with business priorities and technical requirementsDevelop, manage, and monitor annual budgets for commercial technology ...

organization of product managers, platform leaders, engineers, and technology professionals supporting Fortrea's commercial and marketing technology ecosystem. Through effective leadership, talent development, succession planning, and organizational design, this role ensures the team possesses the capabilities, capacity, and engagement necessary to deliver business value, drive innovation, and support … engagement tools Drive consistent adoption of product management methodologies and agile ways of working across the commercial technology product teams Oversee demand management and capacity planning for commercial platform projects and product teams, ensuring alignment with business priorities and technical requirements Develop, manage, and monitor annual budgets ...

DeliveryBuild, configure, test, and improve OpenShift platform capabilities, automation, and supporting tooling.Deliver engineering changes through defined standards and controls, with appropriate validation, rollback planning, and operational readiness.Contribute to platform design decisions and implementation approaches for networking, security, observability, resilience, and lifecycle management.Operations and SupportInvestigate incidents, defects, and performance issues … using logs, metrics, traces, and other evidence to identify and resolve causes.Support upgrades, patching, capacity planning, and recovery activities to maintain platform stability and service continuity.Help improve runbooks, support documentation, alerting, and operational processes to make support more effective and repeatable.Automation and Continuous ImprovementUse infrastructure as code, scripting ...

management: Lead, coach and motivate a team of Tech Support Agents, running regular 1:1s, team meetings and performance reviews Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels Onboarding & development: Identify training needs and work with the Process … Point: Act as the first point of escalation for complex, at-risk or dissatisfied customer cases, working to resolve issues quickly and protect NPS Capacity Planning: Work with the Head of Fleet Services and the Service Delivery and Planning team to ensure the team has the right ...