Experience: Working for a Managed Services Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and More ❯
Great Exhibition Way, Kirkstall, Leeds, England Hybrid / WFH Options
JUNGLE IT LTD
clients Escalating tickets if required to a higher level of support Ensuring effective communication with colleagues is maintained at all times Reporting of non-conformance and continuous improvement via ConnectWise Ensuring compliance systems and processes are maintained to a high standard and company meets the standards to which it is certified Upholding the information security system policies and procedures and More ❯
to self-motivate. Comfortable discussing technical concepts with both technical and non-technical audiences. Highly organised, with keen attention to detail. Familiarity with CRM systems such as Salesforce, HubSpot, ConnectWise, or similar. This is an excellent opportunity for someone looking to accelerate their sales career in the cloud technology space, within a business that values innovation, teamwork, and personal development. More ❯
