21 of 21 Remote/Hybrid ITIL Jobs in Leeds

service assurance and continuous improvement to deliver resilient, high-performing services.Desirable CriteriaExperience delivering operational efficiencies through automation, analytics, or process improvement.Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).Further Location InformationPlease ensure that you only apply for a location that you are willing and able ...

Assets).Experience designing, delivering, and demonstrating Atlassian-based solutionsGood understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies, and modern ...

Transition, or Operations Management. Retail industry experience preferredProven experience leading service transitions, onboarding programmes, and knowledge transfer initiatives within complex enterprise environments.Strong understanding of ITIL processes including Incident, Problem, Change, Release, Service Level, and Continual Service Improvement.Experience managing SLA and KPI-driven delivery models and governance frameworks.Strong stakeholder management skills ...

Azure and hybrid cloud projects. VMware and enterprise infrastructure technologies. Architecture governance and design assurance. Working within complex multi-site environments. Experience with TOGAF, ITIL or other architecture frameworks would be advantageous but isn't essential. Desirable Experience Azure Landing Zones Infrastructure as Code Identity & Access Management Microsoft Intune Exchange ...

teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery and support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets ...

cyber security teams, ensuring high levels of service performance and availability.Drive operational excellence across data centre, network, security and endpoint technology services.Champion Agile and ITIL best practices across service delivery and support functions.Manage major incidents, service improvements and technology roadmaps.Oversee supplier relationships, contracts and service performance.Manage budgets, resources and technology ...

teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery and support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets ...

SIEM tools. Strong communication, stakeholder management, and report-writing skills. Professional certifications such as CISSP, CISA, ISO 27001 Lead Auditor/Implementer, or ITIL are desirable. Additional Information Based in Leeds with regular travel to Runcorn and occasional UK and European travel (approximately 25%). DBS clearance required. Applicants must ...

systems, ensuring timely resolution or esca-lation of technical issues. Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures. Understanding of ITIL Skills and experience:Relevant experience in IT systems administration or engineering roles within large MSPs. Relevant expertise in a variety of virtualized Desktop environments Citrix ...

Technical EnvironmentProven Track Record of Delivering High Availability LevelsProven Track Record of Delivering Operational Change & InnovationExperience dealing with Content Providers & PartnersDesirable skills and experience: ITIL v3/v4Professional IT QualificationsProfessional Management QualificationsAdditional Languages: Italian/GermanContent & Metadata Processing WorkflowsDTH & OTT Delivery Principles & TechniquesCloud Operations AI & Machine Learning Big DataMajor Incident ...

cause analysis and follow change management process. Essential Criteria: The successful candidate must be able to clearly demonstrate evidence of the followingAn awareness of ITIL v4 Practices.Experience of working within a Managed Service operating model with service providers and partners.Experience managing Platforms and Products across their lifecycle including decommissioning.Experience balancing ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

business audiences.Desirable Criteria:• Industry-recognised integration certifications.• Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO) or equivalent product certification.• Knowledge of ITIL v4 and modern service management practices.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

licensing activities. Strong analytical, planning and problem-solving skills. Desirable Skills & Experience Dynamics 365 | Microsoft Power Platform | Financial services or other highly regulated environments | ITIL MODERN WORKPLACE, DIGITAL WORKPLACE, MSP, MSP MANAGEMENT, THIRD PARTY MANAGEMENT, 3RD PARTY MANAGEMENT, AZURE, M365, DYNAMICS, POWER PLATFORM, OUTSOURCING, SERVICE DELIVERY, ITIL, WORKPLACE TECHNOLOGY Hays ...

licensing activities. Strong analytical, planning and problem-solving skills. Desirable Skills & Experience Dynamics 365 | Microsoft Power Platform | Financial services or other highly regulated environments | ITIL MODERN WORKPLACE, DIGITAL WORKPLACE, MSP, MSP MANAGEMENT, THIRD PARTY MANAGEMENT, 3RD PARTY MANAGEMENT, AZURE, M365, DYNAMICS, POWER PLATFORM, OUTSOURCING, SERVICE DELIVERY, ITIL, WORKPLACE TECHNOLOGY Hays ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice. Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB. Conduct regular audits, verification and reporting of Configuration Items … Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies, standards and procedures Ensure alignment with ITIL Service Transition and Service Operation practices Drive adherence to agreed processes across internal teams and suppliers Establish and monitor internal controls for configuration governance Data ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques.Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice.Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB.Conduct regular audits, verification and reporting of Configuration Items (CIs) to maintain data … tools and service mappingEstablish phased implementation and continuous improvement roadmapSACM Governance and Process ManagementDefine, implement and maintain SACM policies, standards and proceduresEnsure alignment with ITIL Service Transition and Service Operation practicesDrive adherence to agreed processes across internal teams and suppliersEstablish and monitor internal controls for configuration governanceData Quality and Assurance ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

ranging through software, hardware, network, servers, voice and data.To work within a team and provide first line ICT support services within the Trust using ITIL processes of Incident Management, Service Requests and an understanding of Problem and Change Management. Day to day working with a computerised telephone call handling system … time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply. Person Specification Qualifications Essential ITIL or equivalent computing qualification or relevant customer service-related experience in a technical environment Skills Essential Able to prioritise workload Understanding of ITIL principles. incident ...