Salesforce Technical Architect - Service Cloud & Agentforce
- Location
- Leeds, England, United Kingdom
programme . This senior, hands‐on role combines Salesforce Service Cloud and Agentforce architecture with Azure DevOps, CI/CD, Trunk-Based Development, enterprise integration and release governance . You will own the target‐state Salesforce architecture , providing technical leadership from solution design through build, testing, automated deployment … engineering standards. Key Responsibilities: Service Cloud & Agentforce Architecture Own end-to-end technical architecture across Salesforce Service Cloud and Agentforce , defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service ...