2 of 2 Remote/Hybrid Major Incident Management Jobs in Leeds

days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager/… Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic ...

occasional travel to Manchester SC Clearance eligible – Mandatory – Active SC Preferred Shift and Schedule: Day Shift with participation in an on‐call rota for Major Incident Management. Job Summary: We are seeking an experienced Service Delivery Manager to act as a senior Subject Matter Expert across Service Management … consistent, high‐quality service delivery during a complex transition period. The role requires a pragmatic, delivery‐focused professional with deep ITIL knowledge, strong stakeholder management skills, and proven experience operating in high‐pressure, customer‐facing environments. Key Responsibilities: Act as a Service Management SME across Incident, Problem ...