Service Architect
- Hiring Organisation
- Mastek
- Location
- Leeds, England, United Kingdom
most efficient management methods Defined with assumptions and risks where information does not exist Clearly governed and reported for all stakeholders Aligned to SLA/OLA commitments Ready for handover into BAU support This role is service‐led rather than platform‐led , and is critical to enabling operational continuity, knowledge … Pipeline-specific Actionable by support teams Validated with technical SMEs Support completion and validation of knowledge transfer activities , including shadow run periods. 5. SLA/OLA Alignment & Governance Map existing SLA and OLA commitments to pipeline services. Ensure the BAU service model can realistically meet agreed service levels. Define governance ...