10 of 10 Remote/Hybrid Service Management Jobs in Leeds

effective, and aligned with business requirements whilstmaintaininghigh levelsof customer satisfaction.This position acts as the bridge between technical teams and business stakeholders, ensuring that IT service performance, operational support, supplier management, and service improvement activities contribute positively to business outcomes. A snapshot of your day Lead IT service delivery, in line with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring high performance, compliance, and continual improvement Oversee incident, major incident, and problem management processes to minimise business impact Coordinate technical teams during major incidents, leading root cause investigations and identifyrecurring issues affecting ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking for an opportunity to drive service excellence within a fast-paced technology … environment? We're looking for a Service Delivery Manager to lead high-performing support teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business ...

Details: Service Delivery Manager – End User Computing Full details of the job. Vacancy Name Vacancy Name Service Delivery Manager – End User Computing Vacancy No Vacancy No VN2984 Location City Location City Leeds Location Country Location Country United Kingdom Job Description Job Title: Service Delivery Manager – End User … Computing Reports to: Service Delivery & Assurance Manager – End User Computing Department: Technology Location: Leeds Status: Permanent Job Grade: M JOB OVERVIEW As Technology Service Delivery Manager – End User Computing; you will be reporting into the Service Delivery & Assurance Manager and lead with IT business engagement ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident … problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post-incident review. Supplier and third-party vendor management, ensuring services are delivered in line with agreed expectations and contractual obligations. We're building capability in this space ...

traditional manual operations, the successful candidate will use automation, monitoring and engineering best practices to reduce repetitive tasks, prevent recurring incidents and improve service reliability. Working alongside product and DevOps teams, the Site Reliability Engineer will identify technical improvements, troubleshoot complex issues and help ensure that critical applications remain … efficiency and prevent recurring incidents. Work closely with product and development teams to promote reliable system design, engineering best practices and operational readiness. Monitor service health and instrument applications where additional monitoring and observability are required. Analyse monitoring data and service metrics to demonstrate improvements in system reliability ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident … problem management, service transition, continual improvement and performance reporting We're building capability in this space, so you'll need line management and stakeholder management experience, with confidence guiding delivery teams, suppliers and citizen developers and challenging design decisions And in return ...

software development and product teams to improve system reliability and operational practices. Implement and enhance monitoring, logging, and observability to identify issues and track service improvements. Diagnose and troubleshoot application, infrastructure, and service-related incidents across multiple technology layers. Improve system scalability, resilience, and fault tolerance. Use software … deployment, monitoring, and reliability engineering. Contribute to the wider Site Reliability Engineering and DevOps community. Continuously evaluate new technologies, tools, and approaches to improve service delivery. The ideal candidate will have experience in several of the following areas: Software development experience, ideally with Java and web technologies such ...

Remote Working with limited travel to offices locations in the UK, up to £160,000 base + Bonus + Benefits. Technology Operations | Business Transformation | Service Excellence Location: UK-wide flexible location, with travel to key business locations as required The opportunity: Transform a large-scale technology operation, challenge … have the opportunity to assess how the function operates today, identify where performance and quality can improve, and develop a clear plan to transform service delivery. Working closely with senior leadership and colleagues across Product, Change and Infrastructure, you'll break down silos, improve collaboration and ensure the business ...

Senior Salesforce Developer – Field Service and Agentforce experience Location: Fully Remote Contract: Outside IR35 Duration: Until March 2027 We are seeking an experienced Senior Salesforce Developer to join a dynamic team on a fully remote contract basis. The ideal candidate will have strong hands‐on Salesforce development experience, with … particular expertise in Salesforce Field Service and Agentforce . You will play a key role in designing, developing and implementing innovative Salesforce solutions, helping to optimise business processes and enhance platform capabilities. Key Responsibilities Design, develop and customise Salesforce solutions to meet business requirements. Build and maintain scalable Salesforce ...

intervention. Diagnosing and resolving application and infrastructure issues across the technology stack. Implementing and improving monitoring, logging and observability to identify issues and demonstrate service improvements. Working closely with software and product teams to embed reliability and engineering best practice. Helping design and maintain scalable systems that can withstand … Azure or OpenStack. Familiarity with databases and data technologies, including Elasticsearch or MongoDB. Monitoring, logging and observability tools, such as the ELK Stack. Configuration management and deployment tools, such as Chef or Puppet. Containerisation and microservices technologies, including Docker. Experience troubleshooting complex application, infrastructure and production incidents. Understanding ...