National Support Engineer
- Hiring Organisation
- Blue Square
- Location
- Leicester, Leicestershire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods. You will be working with Samsung, ensuring delivery against performance targets. This role will consist of repairing in warranty white goods including fridges, washing machines & cooking products. To be considered for this role, youll … Customer Repeat Repair Ratio (CRRR). Consistently drive an outstanding customer experience, measured through Net Promoter Score (NPS) & Customer Satisfaction (CSAT), Collaborate with the Samsung to enhance productivity and meet required targets CUSTOMER JOURNEY Collaborate with support teams for effective triage and first-time completion, exceed customer expectations with proactive ...