2 of 2 Service Designer Jobs in Leicester

Senior Service Designer About the Opportunity Our client is a leading transformation and digital consultancy that helps organisations solve complex challenges through the combination of strategy, design, technology, data and innovation. This is an opportunity to join a growing digital and transformation practice, working on large-scale public … collaborate with multidisciplinary teams to design and improve services that are accessible, inclusive and centred around user needs. The Role As a Senior Service Designer, you will lead service design workstreams from discovery through to delivery, shaping innovative products and services for public sector organisations. You will ...

shaping, delivering, and championing user research across digital services. The role leads complex research programmes, oversees methodological decisions, and ensures insights directly influence policy, service design, and delivery across the GDS lifecycle. This includes advanced qualitative and quantitative approaches such as ethnographic studies, generative discovery, large-scale surveys, workshops … producing high-quality outputs such as personas, journey maps, research summaries, and insight repositories. Champion user research Ensure research evidence effectively informs policy, propositions, service design, content design, and interaction design to achieve both user and policy outcomes. Actively participate in HMRC craft communities, contributing IBM best practices, frameworks ...