Senior Service Desk Analyst (2nd Line)
- Location
- Leicester, England, United Kingdom
About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards high. Alongside the technical side of the role, you'll mentor colleagues, share your knowledge and drive … needs extra support. Keeping an eye on ticket progress, quality and workload to make sure issues are being dealt with appropriately. Helping to coordinate major incidents, working with technical teams, managing communications and supporting the restoration of service. Supporting the Service Desk Manager with escalations, including high-priority ...