3 of 3 Remote Microsoft Intune Jobs in Leicestershire

Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident & Escalation: Take ownership of critical incidents, lead resolution efforts, and maintain clear … new tech solutions. Documentation & Training: Contribute to internal documentation and team training initiatives; support wider IT projects as needed. Key Requirements: Strong experience in technical IT support, particularly in Microsoft-focused environments. Solid knowledge of Cisco networking, including switches, firewalls, and VPNs. Previous experience leading or mentoring IT support teams. Proven ability to meet SLAs and maintain service desk More ❯

Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident & Escalation: Take ownership of critical incidents, lead resolution efforts, and maintain clear … new tech solutions. Documentation & Training: Contribute to internal documentation and team training initiatives; support wider IT projects as needed. Key Requirements: Strong experience in technical IT support, particularly in Microsoft-focused environments. Solid knowledge of Cisco networking, including switches, firewalls, and VPNs. Previous experience leading or mentoring IT support teams. Proven ability to meet SLAs and maintain service desk More ❯

advantage. About the role:- The role ensures high performance and availability of internal systems for all users, contributing to strategic IT decisions, and supporting a Cloud First transformation using Microsoft Azure. You will also be responsible for mentoring the Internal Support Team and ensuring service excellence. Opportunities like this do not come up very often and this could really … yearsIT industry experience,5+ yearsin a managerial capacity. Proven ability to manage a technical support team (5 10 people). You will ideally have expertise in the following:- o Microsoft Windows Server and Desktop OS o Microsoft Azure, Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o More ❯