Senior 2nd Line Support Analyst
- Hiring Organisation
- Oscar Technology
- Location
- Leicester, Leicestershire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
ownership and development towards 3rd Line, Infrastructure, Networking or Cloud. Responsibilities Provide advanced 2nd line support and resolve escalated tickets within SLAs Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint Troubleshoot DNS, DHCP, TCP/… documentation and IT records Work with 3rd line, infrastructure, networking and security teams Provide technical guidance to 1st line where required Technical Skills Windows 10/11 Active Directory & Group Policy Microsoft 365 Intune & Entra ID/Azure DNS & DHCP Networking, VPN & TCP/IP Enterprise ...